By Jakob Nielsen
ISBN-10: 0125184069
ISBN-13: 9780125184069
Written via the writer of the best-selling HyperText & HyperMedia, this e-book is a superb advisor to the equipment of usability engineering. The publication presents the instruments had to keep away from usability surprises and increase product caliber. step by step info on which way to use at quite a few phases through the improvement lifecycle are integrated, in addition to particular info on tips to run a usability attempt and the original concerns with regards to foreign usability.
* Emphasizes reasonably priced equipment that builders can enforce immediately
* Instructs readers approximately which the way to use while, through the improvement lifecycle, which finally is helping in cost-benefit research.
* exhibits readers tips on how to steer clear of the 4 most often indexed purposes for hold up in software program projects.
* comprises exact details on the right way to run a usability test.
* Covers detailed problems with foreign usability.
* good points an in depth bibliography permitting readers to discover extra information.
* Written via an the world over popular professional within the box and the writer of the best-selling HyperText & HyperMedia.
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Additional info for Usability Engineering
Sample text
As a consequence, expert users still need access to help systems for those parts of the interface that they do not use as often, and they will benefit from increased learnability of these features. The users' general experience with computers also has impact on user interface design. As a simple example, consider a utility program distributed to mainframe systems administrators as compared with one that is to be used by home computer owners. Even though the two utilities may be intended for somewhat the same purpose, such as disk defragmentation, the interfaces should 45 Usability Engineering be very different.
Cold technology" to assess whether users felt that it was impersonal to be served by a machine. However, since no humans were present besides the user, many users felt that it was logically impossible to talk about "human contact," and did not answer the question in the intended manner. 36 What Is Usability? When rating scales are used, one needs an anchor or baseline to calibrate the scale before it is possible to assess the results. If subjective satisfaction ratings are available for several different systems or several different versions of the same system, it is possible to consider the ratings in relation to the others and thus to determine which system is the most pleasant to use.
Subjective satisfaction questionnaires are typically very short, though some longer versions have been developed for more detailed studies [Chin et al. 1988]. Typically, users are asked to rate the system on 1-5 or 1-7 rating scales that are normally either Likert scales or semantic differential scales [LaLomia and Sidow ski 1990]. For a Likert scale, the questionnaire postulates some state- 35 Usability Engineering Please mark the positions that Pleasing ____ Complete ____ Cooperative ____ Simple ____ Fast to use _ _ __ Safe best reflect your impressions _ _ _ Irritating _ _ _ Incomplete _ _ _ Uncooperative _ _ _ Complicated _ _ _ Slow to use Unsafe of this system: Table 4 Some semantic differential scales to measure subjective satisfaction with computers.
Usability Engineering by Jakob Nielsen
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