By Gary J. Dickelman
ISBN-10: 1890289159
ISBN-13: 9781890289157
EPSS Revisited is a vital reader for college students and practitioners of performance-centered layout (PCD). Its chapters aid every one part of the performance-centered structures improvement lifecycle. From activity aids and "bolt on" EPSS to ground-up company performance-centered platforms, the reader will locate gemstones by way of technique, developments, and a plethora of real-world examples of PCD. Practitioners of the constituent disciplines - cognitive technology, educational platforms improvement, user-centered layout, overall caliber administration, and software program engineering - will notice the place their practices merge and overlap with PCD. There are chapters that discover the chances of increasing the PCD perform to incorporate layout rules of obvious unrelated fields like game layout. the easiest and brightest come jointly in roundtable discussions and interviews at the nation of the PCD perform and the evolution of data administration as an imperative component to PCD, together with Donald Norman, Gloria Gery, Barry Raybould, Bert Huber, Douglas Weidner, Hal Christensen, and Stan Malcolm. And the winners of the yearly PCD Awards - those that have created actual structures which are in construction displaying notable compression of time-to-competency and day-one functionality - are showcased within the ebook. EPSS Revisited supplies to be the seminal paintings on making sure company and organizational functionality via human functionality in our ever-growing global of computer-mediated wisdom paintings.
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Extra resources for EPSS Revisited: A Lifecycle for Developing Performance-Centered Systems
Sample text
Knowledge management and performance technology). Extrinsic and external EPSS projects are often staffed by small teams in which individuals assume multiple roles. Generally, the larger and more complex and integrated the project, the more specifically roles are defined. In such cases it is likely that roles correspond one to one with individuals. Regardless of the project's size, there are two keys to success: a good project manager and communication skills. Focusing on the performance outcome while gaining and maintaining stakeholder buy in is an arduous task.
Teaming up for Performance Support—A Model of Roles, Skills, and Competencies 49 50 Teaming up for Performance Support—A Model of Roles, Skills, and Competencies How Difficult Is It to Manage an EPSS Team? It's not magic! The key to success can be found in any proven project management process. Success comes from establishing and following norms, policies, processes, and procedures that keep the team focused, resolving problems and conflicts quickly, and making good decisions. The case studies provide valuable insights.
Roles and Competencies. The most critical roles and competencies included the following: • Project manager—ability to manage a geographically dispersed team; good negotiation skills; ability to clearly communicate the pros and cons of options to the client; comfortable making decisions without all the data points; conceptual understanding of technical problems • System integrator/architect—extensive system development experience; ability to transfer knowledge from one technical domain to another, based on problem characteristics; ability to assess cause and effects within the system design • Object-oriented designers • Developers—knowledge of web development, Java, JavaScript, HTML, C++; • Software engineer—knowledge of software development methodology and ability to evaluate technical prototypes for viability and summarize results to system integrator/architect • Knowledge engineer—experience in eliciting rules and content from subject matter experts; ability to apply knowledge acquisition and structuring techniques Lessons Learned.
EPSS Revisited: A Lifecycle for Developing Performance-Centered Systems by Gary J. Dickelman
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